Why is my account suspended?
If your Buzzsprout account was suspended because of a failed payment, don’t worry—your podcast is still online! You’ll just need to update your billing information to get your account back up and running.
We'll explain what to expect and how to resolve the payment.
Here's what you need to know:
- Your episodes are still online and available to your listeners.
- The credit card in your account failed to process.
- You'll need to update your billing information before you can upload new episodes.
- If you don't update your billing information, your episodes may be at risk.
How do I update my billing information?
Updating your billing information is very easy! When you log in to a suspended account, you will be automatically directed to the Subscription page where you can provide updated information. As soon as you enter a card number and click Try Card Again. Then Buzzsprout will attempt to charge that card for the amount due.
If it works, you'll be on your way! If the payment fails, your account will remain suspended, and you'll remain on the Subscription page.
If it works, you'll be on your way! If the payment fails, your account will remain suspended, and you'll remain on the Subscription page.
I provided updated billing info, but it didn't work...
As banks crack down on online fraud, they are automatically declining more and more legitimate charges. If you are providing billing information for an account that you know to be in good standing, you will need to contact the bank that issued the card. Just let them know that this is a legitimate charge, and they should be able to whitelist Buzzsprout charges. It helps to stay on the line with them while you press "Try Card Again" in Buzzsprout.
Once they have confirmed that Buzzsprout charges will no longer be declined, you can enter the card details into your Buzzsprout account, and the charge should process successfully.
What happens after the one-month grace period?
If the billing information is not updated with a working card within a month, your account will be downgraded to the Buzzsprout free plan. The free plan only keeps episodes online for 90 days. So this does mean that episodes older than 90 days will be taken offline. Don't panic; they can be recovered. There is an additional 90-day "safety net" where you can still recover episodes that have been taken offline. All you need to do is upgrade to any of our paid plans, and your episodes will be restored.
What if I'm on an annual plan?
If a payment fails during your paid year, you'll keep your annual plan through the end of the year you've already paid for. Check your suspension email for the date the outstanding payment needs to be resolved.
If your annual renewal fails, you'll have about one month to update your payment information before your account is downgraded to the free plan.
Anything we didn't cover?
We know billing issues happen! That’s why we’ve built in a grace period to give you time to update your payment information while keeping your podcast protected. If you have questions or your situation is a little different, reach out to our Podcaster Success team.
